Aren’t the best customers the ones who do the right thing and follow all the rules? Or are the best customers those who break all the rules? I’ve been thinking lately about hidden fees, especially from banks and financial institutions. Convenience fees. Late fees. Over-the-limit fees. Inactivity charges. Foreign transaction fees. ATM charges. Unbelievable interest rates, sometimes as high as 30%.
The video below is somewhat conflicting. I’m not certain the actions chosen by our “star”, Jackie Ramos, were the smartest things to do. But she highlights some underlying issues that are real.
Watch it. See what you think. I’d like your reaction to my comments on the other side.
